Cerner Simplifies Patient Communication
More than 5 billion people spend nearly a quarter of their day on their mobile phones. In fact, in the last few years, the number of active cellphone subscriptions exceeded the number of people on Earth. Giving patients the same person-centric digital experience in health care as they receive from other industries has become increasingly important. Teaming with WELL Health,
“Cerner is committed to making it easier for providers to create the engaging, comprehensive health care experiences that patients expect and deserve,” said
Through Cerner’s HealtheLifeSM, the new capabilities will pull from a myriad of systems and apps to help improve communication and reduce administrative time for clinicians and staff. Organizations can use the new automation features to deliver critical health information, send flu shot reminders, reschedule appointments, schedule virtual visits and prompt patients to set up needed medical transportation. Additional benefits are expected to:
- Improve patient satisfaction, retention and acquisition through timely communication and reduced hold queues, missed calls and email delays.
- Save time spent scheduling and communicating with patients by using automated workflows that reply and route based on patient responses.
- Reduce time spent on billing and payment collections by auto-notifying patients when new bills are ready for payment.
“WELL Health is focused on what patients expect today – near real-time, personalized communication on their terms. We aim to move beyond the days of playing phone tag, leaving voicemails and expecting patients to continue showing up,” said
Cerner’s health technologies connect people and information systems at thousands of contracted provider facilities worldwide dedicated to creating smarter and better care for individuals and communities. Recognized globally for innovation,
WELL Health’s intelligent communications hub is the only two-way digital health solution engaging patients throughout their entire care experience. WELL Health enables conversations between patients and their providers through secure, multilingual messaging in the patient’s preferred communications channel: texting, email, telephone, and/or live chat. WELL Health facilitates 1 billion messages for 31 million patients annually. By unifying and automating disjointed communications across healthcare organizations, WELL Health reduces unnecessary provider stress and potential errors, while increasing patient visits and loyalty.
Founded in 2015, WELL Health is based in
Source: Cerner Corporation